Returns
Last updated: 8 November 2026
We make every book especially for you. That's why you can't send it back. Here you can read why, and where to go if something is wrong with your book.
Something wrong with your book?
Our Guarantee and complaints page explains what you can do. You can also email us straight away at hi@mifolo.com or send a WhatsApp message to +31 85 109 1444.
1. Why you can't return a book
Your book is made especially for you, with your child, your story and your photos. The statutory 14-day cooling-off period does not apply to such a personal product. That goes for the eBook and for the printed hardcover. You confirm this with a tick at checkout. The exact terms are in section 3 of our terms and conditions.
That's why you see the cover for free first, and can read and adjust the whole book in the editor before you order a hardcover.
2. Something wrong with your book?
Did your hardcover arrive damaged, does it have a printing error, or is something not right with your eBook? Our Guarantee and complaints page explains how to report it and how we review your report. It also explains how to make a complaint, even if it isn't about your book.