Help & FAQ
Frequently asked questions
Everything you want to know before you begin. And if your question isn't here, we explain everything step by step on the other pages.
How does making a book work?
In a few steps you tell us about your child: age, theme, who joins in (up to 5 characters) and you upload photos. From that we first draw the cover of your book: you see it for free, before you pay a thing.
Love the cover? Then for €6.99 you make the whole eBook of 26 pages. And only once you're happy with that too do you order the hardcover, if you like.
What does a personalised book cost?
Viewing your book's cover is free. The eBook of 26 pages costs €6.99. And that amount counts fully towards your hardcover: it costs €34.98, so you pay just €27.99 more.
Shipping the hardcover costs €5.49 and is free from 2 books.
How long until my book is ready?
You see the cover within a minute. The whole eBook is usually ready within 10 minutes (within an hour at the latest). You don't have to wait around: we'll email you as soon as the book is ready.
What age are the books suitable for?
For children from 0 to 10+ years. You choose the age at the start of the maker and the story grows along with it: words, sentence length and suspense adapt, from a gentle look-and-listen book for the littlest ones to a real adventure to read yourself.
Who can all join in the book?
Up to 5 characters: your child of course, but also brothers and sisters, mummy and daddy, grandma and grandpa, the pet or a favourite cuddly toy. Each character gets a name and a photo and is drawn recognisably into the illustrations.
Can I still change the book?
Yes. After making it you open the editor: there you change the title, the foreword and the text of every page, and you can have illustrations adjusted. Only order the hardcover once everything is just right. There's no rush.
What happens to our photos?
We use your photos solely to make your illustrations. We delete them as soon as your book is ready, within 14 days at the latest. We never use them to train AI and we never share them with others.
Can I cancel or return my order?
Your book is made especially for you and delivered digitally straight away. That's why the statutory right of withdrawal doesn't apply here. At checkout you expressly agree to this with a tick.
In return, you never buy blind: you see the cover for free beforehand, and you read the complete eBook before you order a hardcover.
How quickly will I have the hardcover?
Every book is printed especially for you. Reckon on 3 to 10 working days between ordering and delivery. Shipping costs €5.49 and is free from 2 books.
Can't find your question?
Then take a look at how it works or the prices. Or just begin: seeing your book's cover costs nothing.
See your cover for free →